How to fix Maya crashing when opening a file

Maya is famous among 3D studios and artists, one of the most used software in the industry because of its versatility. When working on it, sometimes you might encounter error such as Maya crashing when opening a specific file. In this article, let’s look at some of the common causes for this behavior and solutions for them.

There are multiple potential causes for Maya crashing error:

• • • • Outdated Maya software
      • Weak hardware or graphics c
      • Corrupt scene file.
      • Missing/unloaded/outdated plug-in
      • Corrupted Preferences.

Be sure your Maya software is up to date. You can come to Help > About to check the version of it. If it’s not the latest version, try updating it and it might help solving the errors.

You can try revert to a previous version of the file, or import the scene into a new empty Maya scene.

If there are some specific corrupted elements in the scene, try using Optimize Scene Size tool to remove those nodes. Please note that this operation cannot be undone. You should save a backup copy of the file before using this tool.

To avoid data loss due to corrupted files in future, you can use Auto Save in case that no versions of the scene file have been saved.

Missing or unloaded or outdated plug-ins can be a reason for the crashing in Maya.

• • • • If a required plug-in is still installed, you can try loading it through the Plug-in Manager.
      • If the file is in ASCII format, try opening it in a text document and remove the line where it requires the plug-in.
      • If your plugin is outdated, try updating it.

Usually, Maya users would customize their settings and preferences, and it may cause corruption. To troubleshoot this, you can reset preferences and sometimes it can help solving the issues.

You can use explorer to navigate to the following directory (for Windows):

C:\Users\<username>\My Documents\Maya\<version>\

Note: If copy/pasting the path from above, edit USERNAME (custom username for the computer/account) and VERSION (version of the software in use) as appropriate.

Find the prefs folder and rename it to prefsOld.

Now you can restart Maya. If prompted to, select the option to Create Default Preferences.

Maya or any 3D software requires strong hardware. You should check your hardware and even the graphics driver carefully if they meet the requirements, or if they are up to date.

Another solution for the weak hardware is finding a render farm or rendering service for your Maya project. At iRender, we provide powerful hardware and graphics cards as a remote workstation for your need. Let’s check it out.

iRender provides you a high-performance and configurable server system for 3D rendering, AI Training, VR & AR, simulation, etc. We believe that design and creative activities are private and personal that only you artists will know what you want with your animation.

You can create a machine then install Maya with these tools on our remote machine (first time access only), add license, and render with any render engines, like Redshift, V-Ray, Arnold, etc. 

We suggest our multi RTX4090s or RTX3090s for Maya. Especially Redshift, V-Ray can utilize multiple GPUs system really good. Arnold latest version is also upgraded to be able to support multiple GPUs more.

Let’s see some tests on our servers for Maya with Redshift, V-Ray and Arnold:

iRender also provides you more services. We have a useful and free transferring tool named iRender drive for macOS or Linux users. For Windows users, we recommend using our all-in-one application iRender GPU to work, and you don’t need to come to our website. Our price is flexible with hourly rental which has a pay-as-you-go basis, daily/ weekly/ monthly subscription with discount from 10-20%. Plus, you have 24/7 support service via livechat with real humans who will support you whenever you encounter an issue.

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Thank you & Happy Rendering!

Source: autodesk.com