“We focus on people and the joy of creation!”
Terms of service
This agreement is between iRender JSC Vietnam (“iRender.net” and “we”) and you (you or your Company collectively or “customer”). “You” refers to any individual who creates an account on the Service, or, if the Service is being used on behalf of an entity by an individual authorized to agree to such terms on behalf of such entity, then “You” refers to such entity. If You are accessing the Service on behalf of Your employer, you represent and warrant that You have the authority to agree to these Terms of Service on its behalf.
Please read this term carefully before using our service. If You do not agree with the terms of this Agreement, do not use and discontinue using the Service. iRender reserves the right to update and change the Agreement from time to time without immediate notice or acceptance by You. The Agreement will also be applicable to the use of the Service on a trial basis. By using the Service, you accept this agreement. The website and any downloadable software associated with the Service are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties.
1. DESCRIPTION OF SERVICE
iRender is in the business of providing services including service, product websites, chat, desktop applications, or mobile applications that allow You access to and use of a single iRender account. iRender Account allows you to use all products provided by and connected to the Service.
Our goal is to provide you with the best access possible to online computing resources available through the Internet. iRender will provide the service in accordance with this agreement. iRender may at its sole discretion modify the features of the Service from time to time without prior notice or acceptance, however, we will do our best to make regular announcements containing such modifications and added features.
The use of the Service for mining cryptocurrencies and cracking passwords is prohibited. Such use is only allowed for authorized users who have received a prior written consent directly from iRender.net. Please contact support before starting the mining or cracking process, else the machines in question will be automatically shut down upon detection.
Any use of third party software in violation of their respective contracts, end-user license agreements (EULA) or any other legally binding documents is prohibited on the Service. Any third party software that is obtained through means other than the official website, store, partners or resellers is prohibited on the Service. In case you are unsure of your software’s origin, its license, and legal usage, it’s your responsibility to carefully verify this information with the software developer prior to using it on the Service.
To use the Service, you must register a valid iRender account on your behalf (also referred to as “Account”). In the registration process, you agree to:
(1) Provide certain information about you as prompted to do so by the Service (Please make sure to keep it current, complete and accurate.
(2) Maintain and update this information as required to keep it current, complete and accurate.
iRender assumes no duty to verify such information. If You provide any information that is untrue, inaccurate, not current or incomplete, or iRender has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, iRender has the right to suspend or terminate Your Account and refuse any and all current or future use of the Service (or any portion thereof).
Registration, access, and the use of multiple iRender.net Accounts by the same person or entity are prohibited. Companies and teams that require the use of multiple accounts may be exempted from this rule by prior permission granted by iRender.net.
You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and the right to access the Service is revoked where these Terms of Service or use of the Service is prohibited or to the extent offering, sale or provision of the Service conflicts with any applicable law, rule or regulation.
3. INFORMATION EXCHANGES
You understand and agree that the Service may include certain communications from iRender , such as service announcements, product updates, and administrative messages, and that these communications are considered part of the Service and You will not be able to opt-out of receiving them. Other types of communications involving marketing or promotional emails are optional and you will be given a choice to unsubscribe.
4. DATA PROTECTION
iRender understands and acknowledges that Clients will submit confidential information to iRender for rendering, therefore, iRender will hold all Client submitted data and projects in confidence, and will not copy, use, or share Client data with any person or entity outside of iRender and its employees without the express written authorization of the Client. iRender will not store the Client’s complete render projects from the Client after the render job has been completed and delivered back to the Client or canceled by the Client.
Similarly, You are not allowed to change the password or disable the Administrator system account, nor do not disable, stop our “IRender.VmClient” service. If violated, iRender will disable your account, delete your images without prior notification.
5. NO WARRANTIES
By using iRender service, you agree that iRender will make no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of the service or any content. iRender makes no warranty or representation regarding the results that may be obtained from the use of the Service, the security of the Service, or that the Service will meet any user’s requirements. The services and all content is provided to you strictly on an “as is” basis. We do not represent or warrant that: (i) the use of the service will be timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (ii) the service will meet your requirements or expectations, (iii) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your requirements or expectations, (iv) errors or defects will be corrected, (v) the service or the servers that make the service available are free of viruses or other harmful components.
6. MODIFICATION TO TERMS & SERVICE
iRender reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service with or without notice at any time. You agree that iRender shall not be liable to You or to any third party for any modification, suspension, termination or discontinuance of the Service.
7. REFUND POLICY
At iRender, we are committed to providing the best service possible, at all times. However, we sometimes offer refunds by points or a promotion code depending on the nature of the individual issue. Please see below for the terms of our policy and what we will consider eligible for refunds.
(1) If our system should fail to render your projects
We will always refund the value of failed rendering jobs directly to your wallet by iRender points/ or the number of hours using iRender service for the total cost of the failed job due to iRender’s system failure.
(2) If the results do not meet your expectation
We will refund the value of rendering jobs for failed frames caused by our system failure by iRender points
Our tech support will investigate the issue and will help you resolve it.
(3) If our services have worked but you decide that you no longer want to continue:
A refund will NOT be issued as there was no issue with the services.
(4) Expecting something from a service that was not described on the website:
We will NOT refund service if the persons in question did not read the description or expected a feature that was not described for that service on the website.
(5) Bonus credits received as part of our discount system are non-refundable.
For example: $1,000 payment grants $1,500 render credits, the $500 is the bonus credit that can not be refunded.
(6) Not using the software license will sometimes cause the rendering process to fail, crash etc. We will not refund in these cases.
(7) We will investigate your refund request case and present our position within 7 working days.
(8) We reserve the right to refuse to serve users who have cracked behavior (including and not excluded), and we will not refund in this case.
We at Irender will do our best to resolve any issue, so if you have any issues or questions at all, please message our fully dedicated customer support team and we will attend you 24/7.
8. PAYMENT METHOD
iRender accepts payment through PAYPAL, VISA CARD, CREDITS CARD, Stripe or by direct transfer to the card. Also, we can work through a contract with legal entities and non-cash payments by bank transfer.
9. INTELLECTUAL PROPERTY RIGHTS
Each party (You and iRender) retains all right, title and interest in and to our respective trade secrets, inventions, copyrights, and other intellectual property. Except for the rights expressly granted herein, nothing in the Agreement or the performance thereof shall convey, license, or otherwise transfer any right, title, or interest in any intellectual property or other proprietary rights held by iRender or its Third Party Licensors. iRender’s intellectual property and proprietary rights include any skills, know-how, modifications or other enhancements developed or acquired in the course of configuring, providing, or managing the Service. You agree that you will not, and will not attempt to, directly or indirectly, modify, alter, tamper with, repair, reverse engineer, disassemble, decompile or apply any other process or procedure to derive the source code or create derivative works of any software, information, material, services, or technology of iRender or its Third Party Licensors.
10. SUSPENSION OF THE SERVICE
You will be terminated if you violate this Agreement by iRender. You will be deemed to be in breach of this Agreement and iRender will have the right to terminate this Agreement upon providing notice if any monthly or other fees associated with the Software or Services are not paid within fifteen (15) days of their becoming due. iRender shall not have any liability to You arising from or related to the termination of this Agreement in accordance with this Section.
iRender shall not have any liability to You arising from or related to the termination of this Agreement in accordance with this Section. Upon termination of this Agreement: (a) You will cease all use of the Software and, if possible, permanently delete all copies of the Software in Your possession or control; and (b) iRender shall also have the right to cease providing the Services to You. iRender may also temporarily suspend the Services, in whole or in part, where required by law, in the case of security violations or threats, for service maintenance or repair, or for any other reasons deemed necessary or desirable by iRender.
11. FILES STORAGE
We allow our users (You) to store data on our servers for a total of 30 days from the date of last use. We will email or contact you for confirmation, and if you won’t respond within 7 days, we will completely and securely delete your data.
The data storage available per user account is based on their total top-up amount. Please refer here for detail. Extensions are possible and should be discussed with customer support or account manager on a project by project basis.
You agree to indemnify, defend and hold harmless iRender.net, its affiliates, officers, directors, employees, and consultants from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees as and when incurred) arising from Your use of the Service, Your use of Your Account, Your violation of these Terms of Service or the infringement or violation by You or any other User of Your Account, of any intellectual property relating to the Service (including without limitation Your User Content) or other rights of any person or entity.
Your personal information will be collected when you register an account on the Service to provide you support and maintain your account. We also store chat and email communication records between you and our support team under your Account and we use this information to offer you content.
We store your project files and render output on our internal servers that are secure from any outside access.
We will always ask for your permission in case we want to use your project files to provide better customer support and better user experience, or to use your work for marketing purposes. We will never share your files with anyone outside of iRender without your written consent.
We do not share personal information with companies, organizations and individuals outside of iRender.
We work hard to protect You from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold by encrypting our services using SSL and a mandatory verification upon Account registration.
“Confidential Information” means non-public information of iRender or its Third Party Licensors relating to their business activities, financial affairs, technology, software, services, material, pricing, marketing or sales plans that may be provided to or accessible by you in connection with this Agreement. iRender will take the same standard of care to maintain the confidentiality of You.
It is quite common for individuals or organizations to use our service to request that we sign a non-disclosure agreement (NDA). Companies and individuals are often advised to use NDAs to preserve their claim of intellectual property rights and to maintain the confidentiality of their business processes.
iRender will handle all your projects with the utmost discretion, and respect the confidentiality of all information received at all times.
This agreement shall be governed by and construed in accordance with the Vietnamese laws. This Terms and Conditions embodies and constitutes the entire understanding between the parties with respect to the use of iRender’s services, and all prior contemporaneous agreements, understandings, representations, and statements, oral or written, are merged into this Terms and Conditions.
iRender reserves the right to change or update its Terms and Conditions. The current version of the Terms and Conditions will replace and supersede all previous versions of the Terms and conditions.
We are here to answer any questions you may have about our services.
Hotline: +(84) 912-515-500
Skype name: iRender Support
Email: [email protected]