Solving movies or photos not being saved by Lumion

Lumion is a popular rendering software which is developed by Act-3D, used for rendering images, panoramic pictures, and animations. Sometimes when working on Lumion, you may encounter issues such as movies or photos not being saved although you have set the output path. Today we will take a look at the problem and how to solve it.

The reasons why Lumion doesn’t save your movies or photos vary, but here are some potential causes we discovered:

1.1: Overzealous anti-virus software preventing Lumion from saving the file correctly.

1.2: Saving Photos or .MP4 Movie files directly to cloud back-up folders, such as OneDrive. The back-up software might ‘lock’ the files before Lumion is done saving them leading to file corruption.
1.3: Saving Photos or .MP4 Movie files to a network drive. If the connection drops out while saving the file, the file can become corrupted.
1.4: Lack of Windows permissions. For example if the Windows User Account is a ‘Standard’ account instead of an ‘Administrator‘ account.

1.5: Lack of disk space.

1.6: Lumion 9.0 and older: Using a Windows User Account name with non-Latin characters, for example Japanese or Chinese characters.

To avoid save errors, you can follow these instructions:

You should add exclusions to all of the PCs antivirus and security software. Also, add an exclusion for Lumion.exe in all third-party firewalls.

The exclusions should include:

• • • • The installation folder – usually [install drive:\]Program Files\Lumion [version].
      • The exe file in the install folder
      • The folder and subfolders for user data in Documents.  Being Documents\Lumion [version]. Also found at C:\Users\[yourUserName]\Documents\Lumion [version].  Where [yourUserName] is the name of your Windows login account\profile.

You should always remember to save Photos and .MP4 Movie files to a local harddrive. If the final destination is a network drive or a cloud back-up folder/service, you can save it in local harddrive first, after it’s done you move the Photos and .MP4 Movie files to network or cloud drive.

You should verify that the Windows User Account type is an Administrator account. If it is a Standard account, change it to Administrator following these instructions:

• • • • Open Settings on Windows > Accounts > Family & other users
      • Under the “Your family” or “Other users” section, select the user account.
      • Click the Change account type
      • Select the Administrator > OK

If your system administrator does not allow you to use an ‘Administrator’ account, you will have to right-click on ‘Lumion.exe‘ in the Lumion installation folder and select Run as administrator.

Or you can right-click on the Lumion shortcut and select Run as Administrator:

You should check and verify that the Windows User Account has got full read and write permissions for the following folders and that there is enough free space for the Photo and Movie files you are rendering:

• • • • (DRIVE):\…Documents\Lumion(VERSION)
      • (DRIVE):\…Users\(USERNAME)\AppData\Local\Lumion(VERSION)
      • (DRIVE):\…ProgramData\Lumion(VERSION)
      • The destination folder you have selected for the Photo or Movie

Examples:

• • • • C:\Users\Username\Documents\Lumion 12.0
      • C:\Users\Username\AppData\Local\Lumion 12.0
      • C:\ProgramData\Lumion 12.0

Remember to check and verify that the full path for the following folders does not contain non-Latin characters (e.g. Japanese or Chinese characters):

• • • • (DRIVE):\…Documents\Lumion(VERSION)
      • (DRIVE):\…Users\(USERNAME)\AppData\Local\Lumion(VERSION)

Examples:

• • • • C:\Users\Username\Documents\Lumion 9.0
      • C:\Users\Username\AppData\Local\Lumion 9.0

If the Windows User Account name contains non-Latin characters, you can create a new Windows User Account using a name that only contains Latin characters. The account type must be ‘Administrator’ (not ‘Standard’).

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Source and images: lumion.com