March 25, 2022 Candace

How to fix Keyshot freezing or crashing

KeyShot is an interactive computer-rendering application for Mac and PC that allows you to import your 3D models and create beautiful photo-realistic images in minutes. Besides, KeyShot brings you real-time 3D rendering that displays results instantly and reduces the time to create realistic product visuals.
However, this software still gets the crashing problem sometimes. Let’s find out why does it happen and how to solve that problem in this article. 

Crash Right After Launch

New KeyShot releases require the most recent graphics drivers. Therefore, each time you updates software, you should check your driver:

  1. Launch Windows Device Manager.
  2. Go to Display Adapters.
  3. Right-click your card and go to Properties -> Driver -> Driver Date.

Your driver should be the latest. To check the version of the driver, please visit the graphic card manufacturer’s web page and search for the latest driver for your card model. For example, DELL users should go through DELL’s website to obtain the latest “video” drivers.

Crash/Freeze When Importing or Saving

This crash is normally caused by the PC’s Backup and Recovery. This problem usually appears on Alienware – A Dell device. To fix this issue, you can try the following:

  1. Go to your Start menu, click Control Panel -> Programs.
  2. Click Uninstall a Program.
  3. Find Dell Backup and Recovery or AlienRespawn (on Alienware), or NAHIMIC.
  4. Right-click and select Uninstall.
  5. Follow the prompts until the utility uninstalls and re-start your computer

Crash While KeyShot Is Idle

Keyshot support team received reports that Raptr, screen recording software, and NAHIMIC, gaming audio software, cause similar crashes.

They recommend uninstalling Raptr and removing the faulting module: C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game64-116096.dll

Crash Only with a Certain User Login

According to Microsoft support information, the .config file may be corrupt.  Delete your user.config file is an easy way to handle this issue. Read more information here.

Your Program Can't Start Because MSVCP100.dll is missing

When you open Keysot software and you are receiving the message below:

“The Program can’t start because MSVCP100.dll is missing from your computer, Try reinstalling the program to fix the problem.”

Then, you will need to download and install one of these small updates:

Microsoft Visual C++ 2010 SP1 – PC 32-bit

Microsoft Visual C++ 2010 SP1 – PC 64-bit

Keyshot user at iRender service

One of iRender’s customers is Pierre Antoine from France. He is the Co-founder & CEO of Jaune Fabrique which is a company and registered trademark located in Paris. 

He started with iRender in March 2021. Now it has been 1 year since he became a regular user on GPU server 3. Antoine said: “With good connection and iRender server renders are nice!”. 

Therefore, GPU server 3 which has Intel Xeon W-2245 @ 3.90GHz and a single GPU: RTX 3090 is the first choice for new users. Besides, you can switch to other servers such as GPU server 5, GPU server 8, or GPU server 9. All these servers have AMD Ryzen Threadripper Pro 3955WX @ 3.90GHz and multi-GPUs: 4/6/8 RTX 3090.

iRender - powerful server to accelerate rendering Keyshot projects

Our dedicated servers are perfect for when you need immediate access to your own render farm or need the ability to scale render power quickly. These servers operate the same as having a render farm at your desk and are available from any location. Using the remote server is no different than using any other computer you have had. 

There are iRender’s advantages when you use:

Save your time

Sometimes, your hardware such as CPU, GPU, RAM cannot meet the project requirements, but iRender does.  Alternatively, rendering or training on iRender does not take up your computer, so you can do other intensive tasks while using our services. 

Flexible Plans

We have many servers and flexible plans for them. You can pay for the time (per minute, per hour) that you have used on our server. However, if you use our service regularly, you should choose a long-term plan to get more discounts

Easy to use

iRender’s workflow is simple and easy. You need to create an image and then boot a system. Next, you connect to our remote servers and take full control of our machines. There you can install any software that you want. 

All steps to start using service via this video, you should take a look.

Extra features, no extra fees

We always upgrade the configuration and develop new features to improve the rendering process.

iRender’s document also provides important tips to help you get the most out of our servers.  

Support 24/7

iRender team is very supportive all the time. So if you have any problems, you will be supported immediately.

We work with amazing people on awesome projects. If that’s you, get in touch and let REGISTER right now. 

Source: help.keyshot.com

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Candace

As a Customer Support, I will be assisting people who work in the creative industry from around the world. I always improve myself day by day to bring a great experience for each user. Contact me anytime you need. Let's enjoy!
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